faqs
When will my order ship?
When will my order ship?
If your purchased items are not on pre-order, our fulfillment team will process and ship your order within 24–48 hours, Monday–Friday. Expedited orders must be placed Monday-Friday before 10:00am EST in order to ship same day.
Do you offer discreet packaging?
Do you offer discreet packaging?
Our packaging is intentionally discreet. Your order will arrive in a plain white or neutral box.
What is your return/exchange policy?
What is your return/exchange policy?
Please note, we do not accept exchanges and/or returns for any opened or used products. To be eligible for a refund or exchange on a damaged item, you must first email us within 7 days of receiving the product. All libido supplement and rise condom sales are final, this includes any kits they are included in. Unopened lubricant (the pump top must remain closed) will be accepted within 7 days of purchase.
Please send us an email at orders@getmaude.com to alert us of the damage (a photo is always helpful).
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